Screening phone calls is a very difficult job that requires special skills and the ability to manage people without being rude. Most callers think they have a great comment or story to add to a segment, but few actually do. For most shows, more than 90% of callers should be prevented from being on. Phone screeners are looking for a handful of great callers who make the segment and show sound good. One of the hardest parts of the role is mastering the art of saying no.
Call Screening: The Art Of Saying No
