Screening phone calls is a very difficult job that requires special skills and the ability to manage people without being rude. Most callers think they have a great comment or story to add to a segment, but few actually do. For most shows, more than 90% of callers should be prevented from being on. Phone screeners are looking for a handful of great callers who make the segment and show sound good. One of the hardest parts of the role is mastering the art of saying no.

The Art Of Saying No

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