Emergencies and Tragedy

Dealing With Emergencies: If They Didn’t Hear It, You Didn’t Say It: Acknowledging the Story Frequently Is Not Optional

When tragedy hits, emergencies unfold, or major breaking news dominates a community, your role changes. You are no longer just entertaining. You are a lifeline to the outside world. You become an anchor in a difficult time. And anchoring requires repetition. This is your time to connect with your community and shine, but if they didn’t hear it, you didn’t say it.

That’s not a slogan. That’s a survival principle. Frequent mentions and maintaining a presence is critical in high-stress times.

If They Didn’t Hear It, You Didn’t Say It

Most listeners tune in far less than you think. Nielsen data has shown for years that Time Spent Listening per occasion is often far shorter than talent believes. They’re button-punchers, constantly scanning and searching their options. They tune in at roughly the same time every day for a short window, while distracted and only half-listening.

You may have delivered a powerful, thoughtful, compassionate break at 7:10. That does absolutely nothing for the person who turns you on at 7:32. So if you addressed a major local tragedy and then moved on because you “already did it” or “you don’t want to be redundant,” you have effectively ignored it for most of your audience.

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That’s doesn’t mean you’re indifferent, but it sounds like indifference to your listener.

How Much Is Enough? The 20-Minute Rule

A practical rule of thumb is to acknowledge major stories at least once every 20 minutes. That’s a good place to start, but remember the average tune-in occasion for a P1 is only about seven minutes. So 20 minutes may not be enough if:

  • It’s hyper-local
  • The story is evolving or unfolding in real time
  • Safety is involved
  • It impacts schools, roads, power, or weather
  • The emotional weight is high

This does not mean rehashing the same full segment over and over. It means having a meaningful presence.

Creative, Frequent Mentions Without Being Repetitive

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